Privacy Policy

Last Updated: January 30, 2026

This Privacy Policy describes how CieloWeb ('we', 'us', 'or', 'our') handles information in connection with the operation of CieloWeb Shield ('the Service'). Your privacy is our highest priority, and our business model is built on protecting it.

1. What Information We Collect (and What We Don't)

We collect the absolute minimum information required to provide and improve the Service:

Analysis Content (Not Collected): Any text, URL, file, or image you submit for analysis is processed in-memory and is *never* stored on our servers. It is discarded immediately after the analysis is complete. We do not log it, and we do not use it to train our AI models.
Account Information: If you create an account, we collect your name, email address, and password (hashed). This is used solely for authentication, account management, and processing subscriptions. We also store your analysis count to manage usage limits.
Usage Analytics: We use a privacy-focused analytics provider (Umami) to collect anonymous, aggregated usage data (e.g., number of visits, page views). This data contains no personally identifiable information.

2. How We Use Your Information

The limited information we collect is used exclusively for the following purposes:

To Provide the Service

Your account information is used to log you in and manage your subscription status and usage limits.

To Communicate With You

We may use your email address to:

Respond to your support inquiries.
Send important service-related notices (e.g., security alerts, subscription status changes).

To Improve Our Service

Aggregated usage data helps us to understand which features are most popular and how to improve the user experience.
We do NOT use your submitted content to improve our service or train our AI.

3. Data Storage and Security

We are a European company and all data is stored on GDPR-compliant servers located within the European Union.

All communication is encrypted using TLS.
Account passwords are securely hashed.
Our payment processor, Stripe, is PCI DSS Level 1 certified. We do not store your credit card information on our servers.

4. Data Sharing and Third Parties

We do not sell, rent, or share your personal information with third parties for marketing purposes. We only share data with essential service providers for functions like payment processing (Stripe) and AI computation (Google Cloud, under strict data processing agreements).

5. Cookies

We use a minimal number of essential cookies for authentication and site functionality. We do not use third-party tracking or advertising cookies.

6. Your Rights Under GDPR

As a user, you have the right to access, rectify, or delete your personal data. You can manage your account information or request account deletion through your account settings or by contacting us at info@cieloweb.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@cieloweb.com.

1. What Information We Collect (and What We Don't)

We collect the absolute minimum information required to provide and improve the Service:

Analysis Content (Not Collected): Any text, URL, file, or image you submit for analysis is processed in-memory and is *never* stored on our servers. It is discarded immediately after the analysis is complete. We do not log it, and we do not use it to train our AI models.

Account Information: If you create an account, we collect your name, email address, and password (hashed). This is used solely for authentication, account management, and processing subscriptions. We also store your analysis count to manage usage limits.

Usage Analytics: We use a privacy-focused analytics provider (Umami) to collect anonymous, aggregated usage data (e.g., number of visits, page views). This data contains no personally identifiable information.

2. How We Use Your Information

The limited information we collect is used exclusively for the following purposes:

To Provide the Service

Your account information is used to log you in and manage your subscription status and usage limits.

To Communicate With You

We may use your email address to:

Respond to your support inquiries.

Send important service-related notices (e.g., security alerts, subscription status changes).

To Improve Our Service

Aggregated usage data helps us to understand which features are most popular and how to improve the user experience.

We do NOT use your submitted content to improve our service or train our AI.

3. Data Storage and Security

We are a European company and all data is stored on GDPR-compliant servers located within the European Union.

All communication is encrypted using TLS.

Account passwords are securely hashed.

Our payment processor, Stripe, is PCI DSS Level 1 certified. We do not store your credit card information on our servers.